1 Who We Are

This Privacy Policy explains how Liwa Drinking Water Purification L.L.C. (“Liwa”, “we”, “our” or “us”), located at ICAD I, Mussaffah, Abu Dhabi, United Arab Emirates, collects, uses and protects your personal information when you visit liwadrinkingwater.ae, place an order, or contact us.

By using our website you agree to the practices described in this policy.

2 Information We Collect

We collect the information you provide directly and some information automatically:

• Account and order details: name, phone number, email address, delivery address and order history.
• Payment information: payments are processed securely by our payment provider (Geidea). We do not store your full card number.
• Messages: anything you send us through the contact form, email or WhatsApp.
• Technical data: IP address, browser type, device, pages visited and cookies (see section 6).

3 How We Use Your Information

• To process and deliver your orders and send order confirmations and delivery updates.
• To manage your account, wishlist and order tracking.
• To answer your questions and provide customer support.
• To send offers and news only if you subscribe to our newsletter. You can unsubscribe at any time.
• To improve our website, products and services and to keep the website secure.
• To comply with UAE laws and regulations.

4 Sharing Your Information

We never sell your personal data. We share it only with trusted partners who help us run our business:

• Delivery and logistics teams, to deliver your order.
• Payment providers, to process payments securely.
• Service providers such as hosting, analytics (Google Analytics) and messaging tools (WhatsApp Business).
• Authorities, when required by law.

5 Data Security and Retention

We use SSL encryption, secure payment gateways and access controls to protect your data. We keep your information only for as long as needed to fulfil the purposes above, or as required by UAE law (for example, tax and accounting records).

6 Cookies

Our website uses cookies to keep your cart and login session, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, but some features (such as the shopping cart) may not work properly.

7 Your Rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete your information.
• Withdraw consent to marketing messages at any time.
• Object to or restrict certain processing.

To exercise any of these rights, contact us using the details below.

8 Children

Our website is not directed at children under 18. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of the last update.

10 Contact Us

If you have any questions about this policy or your data, please contact us:

• Liwa Drinking Water Purification L.L.C. – ICAD I, Mussaffah, Abu Dhabi, UAE
• Phone: 800-53973 / +971 2 550 1331
• Email: sales@liwadrinkingwater.ae