Frequently Asked Questions
Which areas do you deliver to?
We deliver across Abu Dhabi city, Mussaffah, Khalifa City, Al Reef, Mohammed Bin Zayed City, Shakhbout City, Al Bahia and surrounding areas. Deliveries to Al Ain and other emirates are available for bulk and corporate orders. Contact us to confirm your location.
How long does delivery take?
Orders placed before 2 pm are usually delivered the same day or the next working day. You will receive a confirmation and a delivery update by SMS or WhatsApp.
Is delivery free?
Yes. Delivery is free on every order within our Abu Dhabi delivery zones. There is currently no minimum order value.
What are your working hours?
Sunday to Thursday 8:00 am – 10:00 pm, and Saturday 8:00 am – 8:00 pm. You can order online 24/7 and we will schedule delivery in the next available slot.
Which payment methods do you accept?
Visa, Mastercard, Apple Pay and Google Pay through our secure payment gateway, as well as cash on delivery in selected areas. All prices include 5% VAT.
How does the 5-gallon refill work?
Order the 5 Gallon Water Refill and our driver brings a full sealed bottle and collects your empty one. If you do not have an empty bottle to exchange, order the 5G PET One Time Use Bottle instead, which you keep.
Is Liwa water safe and certified?
Yes. Our plant in ICAD I is ISO 22000:2018 certified and HACCP compliant, and every batch is tested in our in-house laboratory. See our Certifications and Purification Process pages.
Can I set up a recurring delivery for my home or office?
Do you supply businesses, schools and events?
Yes. We serve offices, hospitals, schools, government entities and events with bulk pricing and scheduled deliveries. See our Services page or request a quote through Contact Us.
How can I track my order?
Use the Order Tracking page with your order number and email, or check the status from My Account.
What is your return and refund policy?
If a product arrives damaged or incorrect, contact us within 24 hours and we will replace it free of charge. Refunds are processed to the original payment method. Full details are in our Terms and Conditions.
How do I contact customer service?
Call 800-53973, WhatsApp +971 2 550 1331, or email sales@liwadrinkingwater.ae. You can also use the form on our Contact Us page.
Still have a question?
Our team replies within minutes during working hours.
